Problem solving in ICT job market

D.3. Education and Training Provision
A or B
Defines and implements ICT training policy to address organisational skill needs and gaps. Structures, organises and schedules training programmes and evaluates training quality through a feedback process and implements continuous improvement. Adapts training plans to address changing demand.
Proficiency Levels
  • A Proficiency Level 2 – Organises the identification of training needs; collates organisation requirements, identifies, selects and prepares schedule of training interventions.
  • B Proficiency Level 3 – Acts creatively to analyse skills gaps; elaborates specific requirements and identifies potential sources for training provision. Has specialist knowledge of the training market and establishes a feedback mechanism to assess the added value of alternative training programmes.
D.9. Personnel Development
C, D or E
Diagnoses individual and group competence, identifying skill needs and skill gaps. Reviews training and development options and selects appropriate methodology taking into account the individual, project and business requirements. Coaches and/ or mentors individuals and teams to address learning needs.
Proficiency Levels
  • C Proficiency Level 2 – Briefs/trains individuals and groups, holds courses of instruction. Proficiency
  • D Level 3 – Monitors and addressees the development needs of individuals and teams.
  • E Proficiency Level 4 – Takes proactive action and develops organisational processes to address the development needs of individuals, teams and the entire workforce.

European e-Competence Framework at